Visiting information - new procedures
We have made changes to the way in which we do things in order to ensure the safety of our visitors and volunteer staff. Please ensure you read the following information before you visit the Railway. In particular please note the final section headed 'Ensuring visitor safety' which explains the need for mandatory face coverings and other safety issues. This advice covers our Santa Specials in December. Please note this information is subject to change at short notice due to the prevailing government guidelines.
Most of our carriages will continue to have partitions that create compartments although some open coaches, where there is lots of air space, do not have partitions.
These changes have been done to help keep our visitors safe but they mean that the capacity of each train has been reduced. We will be leaving some seats unsold to allow space between different family groups.
How to make a booking
We would prefer that you book online in advance via our website. This will guarantee space on your chosen train.
We will try to accommodate people who just turn up on the day but we cannot guarantee availability.
If you have any special requirements or questions about making a booking then please use the booking/tickets option of our contact us form or phone us on 01525 373888.
Collecting your tickets
After booking online you will receive an email confirmation and booking reference number. Please bring this with you on the day of travel.
We ask all customers to please arrive around 15 minutes before the departure time of their train, to allow enough time for ticket collection and boarding. If you arrive late, we are very unlikely to be able to accommodate you on a later train, as all trains are now fully booked.
When you arrive at the station, we ask that only one adult (and otherwise unaccompanied children) from the party goes into the booking office to inform staff you have arrived and to collect your tickets.
Other members of the party (including accompanied children) will be guided to a route towards the platform.
If you have not booked in advance we also ask that only one adult (and otherwise unaccompanied children) from the party goes to the counter to make the ticket purchase.
NHS Covid-19 Track & Trace app
The adult who collects the tickets can also scan the offical QR code which is displayed in the station to 'check-in' on the NHS Covid-19 Track & Trace app.
Santa Special Experience
You will board the train on Platform 2. Mince pies and punch will be served before the train departs.
The train ride is a 25 minute return journey to Leedon Loop. Please note our Santa Specials do not travel the full length of the line, and the scenery is suburban in nature.
The train will arrive back into Platform 1 at Page’s Park. You will be invited to leave the train one compartment at a time to visit Santa. Each train will have 10 or 11 compartments so please be patient during this process which will ensure social distancing.
Once you have seen Santa please follow the one way system along a "decorated corridor" and then through the shop to exit the station building.
We are operating two separate sets of coaches which will be used on alternate departures. This will give time for a full cleaning process before their next use.
Our special coaches that are able to accommodate wheelchairs are still available but the number of wheelchair spaces has had to be reduced.
When you book online please ensure you select the relevant 'wheelchair ticket' type to ensure we are aware of your requirement in advance and can allocate the relevant compartment.
Dogs are welcome, and there is no extra charge for them on the trains. But not on the seats please.
Closed areas at the Railway
The Engine Shed Show at Page’s Park will be closed. All other areas at Page's Park will be open.
The BuzzRail café at Page’s Park will be open. Please follow the guidance you are given on the day.
Ensuring visitor safety
The Leighton Buzzard Railway has the safety of visitors and our volunteer staff as a number one priority. To ensure you enjoy your day and stay safe, we’ve put a number of procedures in place.
We encourage you to wear a face mask in indoor areas. Follow all signage and guidance from staff.
Our carriages will be cleaned at the start of each day and between trains. Please remain in your allocated compartment throughout the journey.
If you or any of your party are displaying symptoms of Covid-19, please do not visit the Railway. If this happens please use the "booking/tickets" option on our contact us form or phone us on 01525 373888 to cancel your booking and we will try to rearrange your booking for a date when it is safe to visit. Please note our telephone is not always staffed so if you need to leave a message please clearly include your name and booking reference.
We would ask that all visitors maintain an appropriate distance from others. We may have to ask you to wait to board or leave the train. Please be patient and wait for instructions from staff who will ensure you have a fantastic day.
Our toilets will be in use but only to one family group/bubble at a time. Locks are fitted to the outside doors to assist with this.
Wash your hands regularly, especially before boarding and after leaving the train. We would ask that visitors bring hand sanitiser with then and take responsibility for cleaning the hands of any children in the party. Hand sanitiser dispensers will be available in the station.
We may have to restrict the number of visitors in the shop. Please do not handle items before purchase and ensure that your children do not handle items.
We offer contactless payment up to £45, which is the preferred method of payment, but will also accept chip/pin transactions and cash.
Please dispose of all litter responsibly in the waste bins provided at stations.
We want everybody to have an enjoyable visit and kindly ask that all visitors respect each other, as well as our team of volunteers, and follow the guidelines which we have put in place for your safety.