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Visiting information - new procedures

This information has been updated on 19 July following "Stage 4" of the easing of lockdown.

We have made new changes to the way in which we do things in order to ensure the safety of our visitors and volunteer staff. Please ensure you read the following information before you visit the Railway. In particular please note the final section headed 'Ensuring visitor safety' which encourages face masks and other safety issues.

This advice covers trains up until November 2021. A separate notice will be posted for our Santa Specials in December.

Our Trains

Our carriages will continue to have partitions that create compartments.  These changes have been done to help keep our visitors safe but they mean that the capacity of each train has been reduced. 

How to make a booking

We would prefer that you book online in advance via our website. This will guarantee space on your chosen train.

We will try to accommodate people who just turn up on the day but we cannot guarantee availability.

If you have any special requirements or questions about making a booking then please use the booking/tickets option of our contact us form or phone us on 01525 373888.

Ticket Prices

Our normal ticket prices will be in operation.

We will continue to offer 'carer goes free' but all other complimentary or special offers remain suspended, apart from member tickets as noted below.

Member Tickets

As previously announced members will be able to travel free of charge on THREE separate occasions during the main season. However, it will be necessary to pre-book. We will be unable to guarantee members can travel if they have not made a reservation in advance.

To reserve seats for members please use the booking/tickets option of our contact us form on the website, indicating the date/time of travel and the number of member tickets required. If members are travelling with non-members then it would be helpful if the non-members tickets are purchased first online. Then please mention the Order Reference number when reserving the member tickets. This will ensure everyone in the group is included in the Booking Reference.

All member's reservation requests will be acknowledged with an Order Reference number to quote at the booking office on the day of travel. At that time members will also need to show a valid membership card which will be marked to show that a free trip has been taken.

Collecting your tickets

After booking online you will receive an email confirmation and booking reference number. Please bring this with you on the day of travel.

When you arrive at the station, we ask that only one adult (and otherwise unaccompanied children) from the party goes into the booking office to inform staff you have arrived and to collect your tickets.

Other members of the party (including accompanied children) will be guided to a route towards the platform.

If you have not booked in advance we also ask that only one adult (and otherwise unaccompanied children) from the party goes to the counter to make the ticket purchase.

NHS Covid-19 Track & Trace app

The adult who collects the tickets can also scan the official QR code which is displayed in the station to 'check-in' on the NHS Covid-19 Track & Trace app.

Compartment Assignment

Starting on 25th July, we will no longer be assigning passengers to compartments and you are free to choose your own seats. However we ask that you use the same seats on both the outward and return journeys. On the platform the guard will assist you to find available seats.

We have reduced the maximum capacity of each train which means a "fully booked" train will have empty seats to enable free space between groups. 

Please note you will need to return on the train you arrived on, which will allow 30 minutes to explore Stonehenge Works. Travelling back on a later train will unfortunately not be permitted due to the need to ensure customers travel in the same compartment for both journeys. 

Wheelchairs

Our special coaches that are able to accommodate wheelchairs are still available but the number of wheelchair spaces has had to be reduced.

When you book online please ensure you select the relevant 'wheelchair ticket' type to ensure we are aware of your requirement in advance and can allocate the relevant compartment.

Dogs

Dogs are welcome, and there is no extra charge for them on the trains. But not on the seats please.

Closed areas at the Railway

At Stonehenge Works, the craft shop will re-open on 25 July.

The Engine Shed Show at Page’s Park will be restarted but, as always, is subject to the availability of volunteers.

All other areas will be open.

Café

The BuzzRail café at Page’s Park will be open. Please follow the guidance you are given on the day.

Ensuring visitor safety

The Leighton Buzzard Railway has the safety of visitors and our volunteer staff as a number one priority. To ensure you enjoy your day and stay safe, we’ve put a number of procedures in place.

We encourage you to wear a face mask in indoor areas. Follow all signage and guidance from staff.

Our carriages will be cleaned at the start of each day and between trains. Visitors are asked to occupy the same compartment on the outward and return journey.

If you or any of your party are displaying symptoms of Covid-19, please do not visit the Railway. If this happens please use the "booking/tickets option" of our contact us form or phone us on 01525 373888 to cancel your booking and we will rearrange your booking for a date when it is safe to visit. Please note our telephone is not always staffed so if you need to leave a message please clearly include your name and booking reference.

We would ask that all visitors maintain an appropriate distance from others. We may have to ask you to wait to board or leave the train. Please be patient and wait for instructions from staff who will ensure you have a fantastic day.

Our toilets will be in use but only to one family group/bubble at a time. Locks are fitted to the outside doors to assist with this.

Wash your hands regularly, especially before boarding and after leaving the train. We would ask that visitors bring hand sanitiser with then and take responsibility for cleaning the hands of any children in the party. Hand sanitiser dispensers will be available in the station.

We may have to restrict the number of visitors in the shop. Please do not handle items before purchase and ensure that your children do not handle items.

We offer contactless payment up to £45, which is the preferred method of payment, but will also accept chip/pin transactions and cash.

Please dispose of all litter responsibly in the waste bins provided at stations.

We want everybody to have an enjoyable visit and kindly ask that all visitors respect each other, as well as our team of volunteers, and follow the guidelines which we have put in place for your safety.

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